Customer value proposition

In the field of marketing, a customer value proposition consists of the sum total of benefits which a vendor promises that a customer will receive in return for the customer's associated payment (or other value-transfer). A customer relationship management software helps company to make customer value proposition.

In simple words: value proposition = what the customer gets for what the customer pays.

Accordingly, a customer can evaluate a company's value-proposition on two broad dimensions with multiple subsets:

• relative performance: what the customer gets from the vendor relative to a competitor's offering;
• price: which consists of the payment the customer makes to acquire the product or service; plus the access cost

The vendor-company's marketing and sales efforts offer a customer value proposition; the vendor-company's delivery and customer-service processes then fulfill that value-proposition. Agents web world needs to do a lot effort to have proper value-proposition.

Value-proposition as marketing tool
A value-proposition can assist in a firm's marketing strategy, and may guide a business to target a particular market segment. For example: "Firm Any Co. can provide benefits a, b, and c because of competencies x, y, and z."
Whether for a product, service or a company as a whole, this formulation can allow a firm to see if its competencies align with the segment that it plans to target.

Role of Technology in Customer Service

Customer Service we are talking here. Customer relationship management software is very much important for any business useing insurance software or agency management software to run their business. Today, we are going to talk about Role of Technology in customer service.

Technology has made available a wide range of customer service tools. They include support websites, the ability to have live chats with technical staff, databases tracking individual customer preferences, pattern of buying, payment methods etc., and tailoring products and service responses based on these advanced data. Specialist software that is designed for the tracking of service levels and for helping recognize areas for improvement are often integrated into other enterprise operational software tools such as ERP software.

Many companies have started to use new channels to capture customer feedback. With record number of people now communicating through mobile phone and sending texts, many argue that the next wave of customer feedback will primarily be captured through channels familiar to most consumers, such as mobile email and SMS. This will enable companies to track the opinions of their customers much more easily and gain valuable insight into how to improve service quality and enhance the customer experience.

ref: Insurnace Software, Insurance CRM, wikipedia

Applied psychology in customer service

Agency Management Software always includes CRM software. Insurance software with agency management system, insurance CRM, insurance sfa helps insurance industry people to manage their customer service in better way. We are talking here CRM software functions. We talked Sales Force management software, customer service, Implementations of customer service in our past post. Today we are going to talk about Applied psychology in customer service.

There are different levels of knowing your customers. Often, customer service relies on demographics or customer data collection. Yet, customer and customer dynamics as a group are affected through modalities of experience. Hence it is important to know your customers and to the culture that you want to create. This is where psychology enters into the realm of customer service.

According to Arthur F. Carmazzi, founder of Directive Communication, how person processes information will have a bearing on how he or she reacts in a given situation. Carmazzi says that there are four brain colors: green, red, blue, and purple. Knowing the brain color of a customer will help you understand his/her expectations of service and deliver accordingly. For instance, a red brain customer in a bank will value order and a systematic approach to enlisting him in a wealth management program.

ref: agency managment software, Insurance Software, wikipedia